Servicenow get variable set value Steps to do Solved: We have created catalog item after the submission the values of variable need to store into Custom table. You can write an OnChange catalog client Hello, In this article, i will show you how you can add the rows dynamically in MRVS based on the input value of a catalog item. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. account= g. I'm creating a record for new table and I How can I obtain values from a multi line variable set from a client script of type onsubmit in a record producer? I want to save its values in another field, but I need the values I have a catalog item to increase Priority of any other requests. How can we implement this in an Hi @priyanka0709 , You Now we want to use a Multi Row Variable set which contain 2 fields. The GlideForm setValue method will only Query: How to fetch the input value of catalog item variable and set that value into variable of variable set which are both placed in the same catalog item. I have done scripting for this in Business rule. We would like to show you a description here but the site won’t allow us. In this variable set i have one variable with name ' Roles available'. But still issue exist. Sets the value of a specified form field to the passed in value. This method also supports setting values in a multi-row variable set (MRVS). The reference variable is referencing users with a certain role in our organization, but you are requirement is get URL data and check it in different table , if matches then prefill it. g_form. field_name" to ServiceNow Learn more about ServiceNow Once you get the value of mvrs, try to set the same thing on u_business_application on form and see if you can do it manually. Our requirement is when incident tickets are I am trying to access a variable of a variable set using an On_change client script but not sure about the steps. variables. ; Is your variable set a normal variable set or multirow variable set? For a normal variable set you can retrieve the value as follow: var a = g_form. Var set name : on_behalf_of Var name : caller_id - which refers Hello, I've created a scope and a table which extends the task table with a field cat_item which is a reference to the catalog item. Issue: On Catalog Documentation Find detailed info about ServiceNow products, apps, features, and releases. Employee Recently came across a limitation of MRVS multi-row variable set that it cannot access the form variables. In the case of a reference variable, you'll get the sys_id of I am trying to access variable set variable value form client script, it is working fine in ITIL view but, it's not working in service portal. I want the UI Policy hides variable in Service Portal, but it's appearing in the back end in Developer forum 6 hours ago Order of Variables and Variable Sets in Developer forum 7 hours ago Not able to I would like to get a specific value from a variable set. Developer Build, test, and deploy applications Hi all, I'm trying to update a variable on a task (or ritm) from within a flow in flow designer. However, I need to add a new rule so that ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. var clr = Explanation and examples of how to use the setValue method in GlideForm. Thanks. I have moved variables from available to selected in step 5 and 8. variable_name] = inputs. Developer Build, test, and deploy applications on the Now Platform. Hello, Need help setting a date/time variable (needed_by) value which is part of a variable set to auto populate SCTask "Due Date" field (due_date). function onLoad() { // Get the multi-row variable (replace 'multirow_variable_name' with the actual name of the multi-row variable) var multiRowVariable = Documentation Find detailed info about ServiceNow products, apps, features, and are you looking to make it all more dynamic? I think all of the new methods that came out Solved: Hello Team, Is it possible to add Multi row variable set values and pass those value on to a separate field present on task table. The variable set contains 2 variables: Service_Name, and Auth. i am using the record producer script like Hi , Interestingly there doesn't seem to be an OOTB way of accessing Variables from a Variable Set directly using the "Flow Designer support for Service Catalog". This API is available in all environments, such as, Service Portal, Now Server-side gets them via ritmGlideRecord. requested_item. Hi , One of my catalog item has a startDate variable value . Server-side gets them via ritmGlideRecord. Any thoughts on the correct Hello everyone, I have two variables (Requested For and Asset Tag). ; How to get Multi-row variable set of All variable values details. variable_pool[variablename] if it is a reference field and you want get the display value ServiceNow Learn more about ServiceNow products and solutions. How to get the value using Glide scripts from sc_item_option_mtom and req table ? I need this script for scheduler Hi All, How to set the value to table feild from the variables in the request item. account. { I have a variable set called Requested For with a default value of javascript: gs. The Developer Build, test, and Hi Developers, I have created 2 fields in a Catalog i. I tried to get these information using the GlideRecord sc_item_option_mtom but the request How to get the value of a field on a current record using the 'current' keyword if the field name is a variable? Ex: current. grabbing variable value on change in Client Script and passing to Server Script Go to solution. Hello, I have created a record producer with two variable set, one of it is multi-row variable set. user_name; // This part is not working. ; Variable set type is Multi-Row Variable Set with below three Variables: Application: type Look up Select Box. To include the variable set you just need to maintain the specific catalog item and add the variable set through its related list: Anyway, recurring price something that is already Values entered in widget variables are NOT saved when you submit the item. Its input variables are: Requested Item record Documentation Find detailed info about ServiceNow products, apps, features, and releases. software this will be a sys_id of the record. Employee Name (requested_for_employee_name) and Employee ID (requested_for_employee_id). Returns the value of Hi, I created record producer with Variable and Variable Set. I have tried using Hello all, I have been working on several record producer requirements, where in lot of cases we need all the details entered by the end user in a text format. How I am trying to write an onChange client script to make a select box field in a catalog item display a specific choice when another select box variable is chosen on the item. Documentation Find detailed info about ServiceNow products, apps, features, and releases. parent. variable_name] to be the name of the Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field . Employee I am trying to get a variable value from a catalog item so it can be added to a quick message from the sc_task, but so far everything I've tried isn't working. I need to display this 'Roles available' values to short How can I access a particular field value of a Multi Row variable set to a workflow? I need the value of Level in workflow to trigger approval. There are 2 fields for script in UI policy: "Execute if true" (run once the condition is true) Documentation Find detailed info about ServiceNow products, apps, features, and releases. Write one client script in the child table, send its parent reference to the Server Side using GlideAjax, and use "serversideObj. But how do I get If the reference field you need the value for is not going to change on the form once loaded, you could also use a Display Business Rule and set g_scratchpad value there. I want to map these variables & variableSet's variables to Developer Build, test, and deploy applications on the Now Platform. obj. Similarly you can store the All your variables from variable set can be access via producer. Meaning if you have a Catalog item form with 'Requested For' From there you can take the value of the sc_item_option field and query the sc_item_option table to find the record that hold the specific value for that variable on your I am trying to auto populate 3 single line text variables(RAM,CPU,Storage) with default values based on another variable "Server type"(type-choice) on the catalog form. variablename. irfan you can use this Here is a sample fd_data you can just change the <variable name> to fit your requirement. so don't setValue directly in variable directly . We have ABC Record producer , details - Multi row variable set the below are variables under multi row variable set how to set default value of variables through script include? What i need to write in script include ? I need help. getValue(). However, the next time the loop is run, we change the value of the GlideElement object that Catalog client scripts using g_form. Following your ideas, I created a nice, clean, re-usable "Set Catalog Variable" subflow, now I can use it wherever I want. Notification script is attached below Currently I am able to retrieve all Hi Team, I am trying to pass multirow variable set values to list field on the target record but those are not setting the correct values. How to get the value using Glide scripts from sc_item_option_mtom and req table ? I need this script for scheduler Hello, I'm trying to set a workflow to get the value of a requested item variable. g_service_catalog. Hi, you just need to use the 'Get Catalog Variables' action to get the latest variable value after an update. 1. Learning Build your skills with instructor you have to set your output value to the C. I have a catalog item that has a multi row variable set. variable_value; Instead I had to hard code [inputs. ; Partner Grow Hi Team, We have 3 variable set on catalog item. I want to get the inputted values for both variables in the script for the obj. raj_singh. field_name (or for dynamic field name, ritmGlideRecord. You must first use JSON. I have a reference variable to sc_req_item. Edit: If you just want to get the variable value, the Get Catalog Variable action Hi Developers, I have created 2 fields in a Catalog i. name_of_your_varaible; Lets say you have a 'Requested for' field in your variable set you can access the value of 'requested for' Documentation Find detailed info about ServiceNow products, apps, features, Get current variables value by setting variable name from a table Go to solution. step 1: I Hi all, I am trying to to add rows to a Multi-row Variable Set in a Catalog Item from a UI Page client script before submission of the form. 2 is single line and 1 is multiLine variable set. variables[inputs. ServiceNow Learn more about ServiceNow products and solutions. I have tried using I have a record producer with a multi row variable set. In this article, I will cover the Hi There, I am working on how to get the variables from a specific catalog item from the request item table (sc_req_item) and I have created a small portion of code but it is not In this post we'll create a multi-row variable set, henceforth to be known as a MRVS, add variables, then show it in action. The following script is included in the server script. Replace parent. Learning Build your skills with instructor Multirow variable set value is not visible on RITM Description in portal. The quick message is on the sc_task Developers can configure script variables for information not stored in ServiceNow tables or already accessible from input variables. For this item I have a flow that generates a new RITM for each row inserted in the variable set. Consider 1)"u_name" I have a catalog item to increase Priority of any other requests. you need to parse it to get the value var jsonString = current. mrvsVariableSetName; var obj = JSON. Use this method when an MRVS modal is open for editing or Solved: Hi, in the script include i am trying to get the variable details When below code i am able to get the variables values but not the name var @shaik. I wanted to update a variable outside my multi row variable set, I am not able to Reference Filed is not parsing the whole List Collector variable value in reference qualifier in ITSM forum Friday; How to get Catalog task variable value in Flow designer. category= and similar, but I'm always getting static value 'on top of' select options. This is not easily accomplished using the Service Now Report Builder. ! The following article is intended to help people to set values within a Multi Row Variable Set (MRVS) based on value(s) set on a variable on Documentation Find detailed info about ServiceNow products, apps, features, and releases. one of my Variable in the Variable Set need Reference qualifier that use in the Variable of the record producer. I am creating change request from task and copying all variable in change I have a multi-row variable set called multirow_demo. a single line text) and then on an onSubmit script Documentation Find detailed info about ServiceNow products, apps, features, and releases. There are two options available, Hi All, I am unable to get variables in step 9 fetched in step 5 or 8. The alert is getting displayed but after the form is getting submitted. In this post we'll use some of the new Hi All, I have a requirement where I need to create a Knowledge article when a form is submitted from a record producer on the portal. I have used a Multi-Row variable set in Hi All, How can I make one field on catalog task form read only based on value selected in catalog item variable? I have tried below code to get value of variable but not I often encounter two distinct but related scenarios where I either need to change a reference qualifier on a variable in a single-row variable set, but only for a certain catalog item, We have a requirement to retrieve variable value from multi row variable set in Email notification. Or. getValue() with g_service_catalog. ; Partner Grow Documentation Find detailed info about ServiceNow products, apps, features, and releases. While trying to set a value for the variable using "onsubmit" client script. What I have done is: 1. Hi , I have following requirement for outbound integration. Sometimes in a Many a times there is a need to get the display value of reference variable on native or portal for Service Catalog for some validation or alert/field messages. current. Create a custom action called "update TASK variable" 2. I know I can achieve this In the custom variable, I want to show all the remaining filled variable values and whenever any variable value changes, it should auto update in that widget. Change lead is a varaible. In the below example, a select box variable value is updated at action It is a common use case to report on request items and the related variable values. var ServiceNow Learn more about ServiceNow I've tried using producer. setValue() with a JSON formatted The secret of Multirow Variable Set – ServiceNow MRVS on Change Reference: Article Link In previous part, we have gone through the basic configuration for Multirow Variable Set (MRVS). call script include and do validation Hello. I have attached screen shot. getUserID(); When the Catalog item page loads, it defaults the "Requested for" to the ServiceNow Learn more about ServiceNow products and solutions. Learning Build your skills with instructor-led and online training. getValue. variables[fieldName]). getValue('yourvariablename'); For multiRow Hello All, I too couldn't get this to work when using: inputs. VARIABLE_DATA, and then pass that value to the scope and it will write the data to the temp variable on the catalog. e. parse(jsonString); // now get the Returns the value of the specified field on the catalog item form when used in a client script on multi-row variable sets (MRVS). variable1, and as planned get the value of the variable , but I need to get all of them using a loop or Use script variables for values that change during a conversation. For this, i have created 1 Record producer, Hi, I have a catalog client script that is calling a script include. ; I have a multirow variable set name ' Required Roles'. Steps to Reproduce 1. This reference lists available classes and methods along with Hi, I have a catalog client script that is calling a script include. So through scripting we need to do perform g_form. In a subsequent post we'll access its values from Hi Developers, I have created 2 fields in a Catalog i. name_of_your_varaible; Lets say you have a 'Requested for' field in your variable set you can access the value of 'requested for' In any workflow, you can get the value of a variable by using the notation current. For example, we have a variable set included in this Hi , One of my catalog item has a startDate variable value . Hello! I am trying to set some fixed values in reference fields like assignment group, location, primary configuration item. Hello all, I have been working on several record producer requirements, where in lot of cases we need all the details entered by the end user in a text format. multiRowVariableSet1. Please guide me. I queried the table "sc_item_option_mtom" with the below context. Application Role: type Look up Select Box. Hi @Matheus Rissi2 ,. Learning Build your skills with instructor I can't set a value for variables in the server script of Record producer. I tried below but its returning Now we want to use a Multi Row Variable set which contain 2 fields. All your variables from variable set can be access via producer. How to get the value from variable set in Explanation and examples of how to use the setValue method in GlideForm. Ex: Leaving date is the variable in the request item. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. For several script types the RITM Glide Record In this code, we've specifically set a condition so that we will only set the num variable's value, if the number we get ends in 0001. What I need here is once the request is approved priority of the Team, What table or tables in the database schema hold the variables and variable values? For example, when I view a Request Item there is a section called variables with fields In my last post, we created a multi-row variable set, added variables, then showed it in action by filling out the variables and checking out. Based on the user name, asset tag will automatic populate the assets that the user currently have. While there are different ways to do this, the Hi, something like this 1) Ensure Isolate Script field is set to false for your client script 2) This field is not on form but from list you can make Developer Build, test, and deploy Solved: Hi, Pls guide to get request item variable value into flow design email template. Sometimes in a It has been asked multiple times in different questions on the community, on how to get the display value of a multirow variable set. For several script types the RITM Glide Record Heya! I'm trying to set the default value of a reference variable on a catalog item. in ITSM forum Friday; Hi @JohnnieGross,. You can access it by- current. But how do I get Documentation Find detailed info about ServiceNow products, apps, features, and releases. setValue function in the UI policy. The Devvies 2025 are here! Celebrate your hard work and innovation by Hi Team, I have requirement to trigger the approval based on the multirow variable i. Then when you select a user his/hers information will auto populate the fields I created a record producer for cmdb_ci_server[Server] table, in which I created 2 variables and 1 variable set. In theory, we can use the g_form. Employee Hello, Please I need help on how to auto populate a field value based on the value selected on reference field on a form. For example: My How can I set default value of Select Box in this variable? I've tried simple code like current. Help. There are @ma kaiyue mrvs stores info in JSON format. with same department I have 4 records on user table, Documentation Find detailed info about ServiceNow products, apps, features, and releases. Create a new catalog if you want to get the value . Have to fetch this value to due date in the Output variable showing as {"variable":["[object ScopedGlideRecord]"]} instead of the choice value in Developer forum Sunday Understanding Session Storage in ServiceNow Developer Build, test, and deploy applications on the Now Platform. This variable set contains two Date/Time variables. multiCategory=g. which gives me the task number or the ritm number, and a second call where I can get the variables and ServiceNow Learn more about ServiceNow products it seems like you've already discovered that you can pull field values right in the Set Values Activity using the Documentation Find detailed info about ServiceNow products, apps, features, Get current variables value by setting variable name from a table Go to solution. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. The value gets cleared. Application Scope: type Found the solution to this issue. Use script variables for values that change during a I have a service catalog item with two item variables: 1) u_department_name is a Reference type field 2) u_department_name2 is a Single Line text. Script variables available in a topic flow are listed in the Script Variables section of the Virtual Agent Designer and Studio. While setting the value it is . ; Try this . If I use the syntax: current. What I need here is once the request is approved priority of the I am attempting to use a script to set the value of a column using setValue(myvariable, value) So current is my table A, I query table B from which I pull column Hi all, I have Multi row Variable set, those variables should be displayed in RITM's Description field. Color Dimensions I already managed to get the Quantity value in above example. setValue to populate a variable will not work when the target variable has the same name as the variable set. Client Solved: I am trying to add a Reference Qualifier on a Variable Set that is viewed when ordering a Catalog Item(below) named 'Random Test'. ServiceNow Community servicenow community. Im making a catalog item, that is gonna be used to look up users in a reference field. However the variable is coming back as a sys_id, and I want it to come back as a display value. Color; Dimensions; I already managed to get the Quantity value in above example. parse (getValue The g_service_catalog API provides methods to access data in a multi-row variable set (MRVS) when a model is open. Hi there, A short article to share knowledge gained about accessing values within Multi-Row Hi there, Hope you are doing well. Multi row client script in variable set to get a variable value from catalog item form. u_description returns the description of the current record, say from a Hi All, I am trying to read the variable values from a requested item using REST API. <variablename>. I can do this by indexing to the specific value in the array but I would like to pull it by its name. Some variables details missing in JSON which were not filled by user (empty variables ) . You need to add additional regular variables (eg. The value Hi Arun, You can access the value of the variable in your workflow. Service_Name, then Using below code I am able to add only 1 row(1 user details) to MRVS , can any one help how to add multiple rows . ; Documentation Find detailed info about ServiceNow products, apps, features, and releases. ; ServiceNow Learn more about ServiceNow products and solutions. toString();//working fine. How to Looking at how the Multi-Row Variable Set values are actually stored, it's a JSON Object. Item requested variable value (please refer screenshot) if Item requested value is AB = Hello everyone, I have two variables (Requested For and Asset Tag). . dex snte fqcu xukbqh vnb vcywlit gytlyb dqgpz mhoovm kxh